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Client service

Already a client? Start here.

Your agent stays your agent after the policy is issued. Changes, questions, and claims all start with one email or call.

Email service Call (800) 508-4391

Common requests

What we handle, and what to have ready

Change a beneficiary

Free, and it takes one call. We send the carrier's form, you sign, we confirm it is on file.

Have ready

Policy number
New beneficiary's full legal name, date of birth, and relationship
Percentages if there is more than one

Update a payment

New bank account, a different draft date, or a missed payment. Most carriers can move the draft date once per policy year.

Have ready

Policy number
Bank name, routing and account number, or card details
The draft date you want

Request a policy copy

Carriers mail policies 10 to 14 business days after the first payment. If yours never arrived, or you need a replacement, we request it.

Have ready

Policy number or the insured's name and date of birth
Mailing address

File a claim

Call us first. We open the claim with the carrier, send the forms, and stay on it until it is paid. Most life claims pay within a few weeks of a complete file.

Have ready

Certified death certificate
Policy number if known
Beneficiary's photo ID and mailing address

Claims

How a life insurance claim goes

01Call or email us. We confirm the policy is in force and which carrier holds it.
02We open the claim with the carrier and send you the claim form.
03You return the form with a certified death certificate and a copy of your ID.
04The carrier reviews. For a policy older than two years with a clear certificate, payment commonly arrives within two to four weeks.
05We check in with the carrier until the check or deposit lands.

More detail in the guide: How a life insurance claim is paid.

Send a service request

Put your policy number and what you need in the notes. A licensed agent calls you back.

First nameLast namePhone

EmailStateCoverage

Notes (optional)By checking this box, I provide my express written consent to be contacted by First Benefit Solutions LLC at the phone number provided, including by telephone calls, text messages (SMS/MMS), emails, and prerecorded or artificial voice messages, using an automated telephone dialing system, about insurance quotes and related information. I understand that my consent is not a condition of purchasing any goods or services, and that I may revoke my consent at any time by emailing contact@firstbenefitinsurance.com or by replying STOP to any text message. Message and data rates may apply. Message frequency varies. Privacy Policy and SMS Terms.

No obligation. A licensed agent reviews every request.

Carrier directory

Reach your carrier directly

Policyholder service and claims lines, as published on each carrier's own site. Your policy number is on your ID card or policy schedule.

Life insurance carriers

Carrier	Customer service	Claims	Online
Mutual of OmahaIndividual policies.	(800) 775-6000	(888) 493-6902	Claims page
TransamericaService Mon to Fri, 9am to 6pm ET. Claims Mon to Fri, 8am to 7pm ET.	(800) 797-2643	(800) 523-7900	Claims page
AmericoPress 4 for claims. Mon to Fri, 8am to 5pm CT.	(816) 641-2850	(816) 641-2850	Claims page
American AmicableOne line for service and claims. Claims email claims@aatx.com.	(800) 736-7311	(800) 736-7311	Claims page
Corebridge FinancialLife insurance customers (American General Life). Your policy number routes the call.	(844) 452-3832	(844) 452-3832	Claims page
American Home LifeBusiness days, 8am to 4:30pm CT.	(800) 876-0199	(800) 876-0194	Claims page
TruStageLife claims Mon to Fri, 7am to 5pm CT. Final expense claims: (800) 621-7162.	(855) 591-9026	(800) 779-5433	Claims page

Medicare and health carriers

Carrier	Customer service	Claims	Online
UnitedHealthcareGeneral member line. Medicare plan members: use the number on your ID card. Medicare Supplement: (800) 523-5800.	(866) 801-4409	Same as service	Contact page
AetnaGeneral member services. Medicare Advantage members: (844) 979-3435.	(800) 872-3862	Same as service	Contact page
HumanaMedicare plans.	(800) 457-4708	Same as service	Contact page
Cigna HealthcareSecond number is medical, dental, and vision coverage and claims.	(800) 997-1654	(800) 244-6224	Contact page
AnthemAnthem publishes member numbers on the ID card and after login, not on its public site.	See online	Same as service	Contact page
WellcarePrescription drug plan members. Medicare Advantage numbers are state-specific; use your ID card.	(888) 550-5252	Same as service	Contact page
Devoted HealthMon to Fri 8am to 8pm, Sat 8am to 5pm.	(800) 990-0723	Same as service	Contact page
CenteneAmbetter member numbers are state-specific. The full list is on the contact page.	See online	Same as service	Contact page
Molina HealthcareMember numbers are per state and plan. Use your ID card or pick your state on the site.	See online	Same as service	Contact page

Numbers checked against each carrier’s website on the date shown in our records. Carriers change them; if one does not connect, email us and we will find the current one.

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